The following is actual phone conversation between myself and a bookstore customer.
WARNING: the following content may be disturbing if dumb people bother you.
ME: [bookstore name], how may I help you?
CUSTOMER: Hello, do you have any Jemaine Harkins?
ME: No, I don't think we do. Let me check though. Is he a musical artist? How do you spell the last name?
CUSTOMER: H-a-r-... *sounding annoyed* Are you new or something?
ME: No, I've been working here for 8 years.
CUSTOMER: OK, because you said you didn't have it before you even looked, and you know that's really...
ME: *continued to search for alternate spellings, such as "Jermaine Hawkins", etc. I find an artist named "Tremaine Hawkins" while she is talking* Ma'am, OK this is probably who you're looking for. TREmaine HAWkins. Does that sound right?
CUSTOMER: Yes, that's exactly what I said to begin with.
ME: Well, Tremaine Hawkins is not the same as Jemaine Harkins. We have or can get stuff by Tremaine Hawkins. What CD were you looking for?
CUSTOMER: Potter's House
ME: OK, it looks like we don't have that in stock, but I can order it for you and have it in 2-3 days, would you like to do that?
CUSTOMER: You know what? Nevermind. I don't like your attitude. *hangs up*
ME: *hang up* Bitch.